We are proud to offer worldwide shipping through DHL to ensure a reliable and swift delivery experience for our customers. Orders are shipped from our primary warehouse in Beijing, China.
• Flat Rate: $15 for orders under $100.
• Free Shipping: Available for orders of $100 or more.
We are committed to providing accessible shipping options to our global customers.
We currently ship to the following countries:
Argentina, Austria, Belgium, Brazil, Canada, Chile, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Mexico, Netherlands, Norway, Peru, Poland, Portugal, Puerto Rico, Slovakia, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Kingdom, United States.
If your country is not listed above, please contact us via email for potential arrangements.
All product prices on our website include sales tax where applicable.
Note: Any additional customs duties, import fees, or taxes incurred during the delivery process will be the responsibility of the customer. Please check with your local customs office for more information.
Orders are typically processed within 1-5 business days (handling time). Once your order has been processed, it will be shipped via DHL, with an estimated delivery time of 2-10 business days, depending on your location and local customs clearance procedures.
If you have created an account, you can track the status of your order, including shipping updates, directly from the My Account page.
We strive to offer a seamless and secure payment experience. The following payment options are available:
We accept Visa, MasterCard, and American Express.
Pay directly or use PayPal’s secure options to pay with your card, even if you don’t have a PayPal account.
Available at checkout for fast and convenient payments on supported devices.
Available at checkout for fast and convenient payments on supported devices.
If you have any questions or need assistance, feel free to reach out to us at:
For wholesale inquiries, custom product requests, or questions regarding unavailable sizes or colors, please include specific details in your email, and our team will respond as soon as possible.
We’re committed to providing a reliable and efficient customer experience, so don’t hesitate to reach out — we’re just an email away!
You can also:
Due to hygiene and safety concerns, we do not accept returns or exchanges for pet products, particularly for items such as clothing and beds. This policy ensures that every item you receive is brand new, uncontaminated, and meets our quality standards.
Once your order has been delivered and signed for, we are unable to process returns or exchanges. Please note that each item is crafted by hand, and minor variations may naturally occur, making every piece unique. These slight differences are part of the craftsmanship and do not qualify as defects.
We are committed to delivering high-quality products. If you receive an item with a significant manufacturing defect, we will consider a partial or full refund based on the situation. To qualify as a manufacturing defect, the issue must meet the following criteria:
If you encounter a quality issue, please contact us within 48 hours of receiving your order. Refund requests submitted beyond this timeframe will not be considered. To help us assess your refund eligibility, we may request photos and a detailed description of the problem. Refunds for quality-related concerns are handled on a case-by-case basis, and we reserve the right to determine what qualifies as a manufacturing defect.
For any questions or assistance regarding returns or refunds, please contact us via:
