Due to hygiene and safety concerns, we do not accept returns or exchanges for pet products, particularly for items such as clothing and beds. This policy ensures that every item you receive is brand new, uncontaminated, and meets our quality standards.
Once your order has been delivered and signed for, we are unable to process returns or exchanges. Please note that each item is crafted by hand, and minor variations may naturally occur, making every piece unique. These slight differences are part of the craftsmanship and do not qualify as defects.
We are committed to delivering high-quality products. If you receive an item with a significant manufacturing defect, we will consider a partial or full refund based on the situation. To qualify as a manufacturing defect, the issue must meet the following criteria:
If you encounter a quality issue, please contact us within 48 hours of receiving your order. Refund requests submitted beyond this timeframe will not be considered. To help us assess your refund eligibility, we may request photos and a detailed description of the problem. Refunds for quality-related concerns are handled on a case-by-case basis, and we reserve the right to determine what qualifies as a manufacturing defect.
For any questions or assistance regarding returns or refunds, please contact us via:
