Orders are typically processed within 2-10 business days. Delivery times may vary depending on customs clearance and local delivery schedules. Once shipped via DHL, delivery times will vary based on your location. For more information, please refer to the estimated delivery times provided at checkout.
Yes, we ship worldwide using DHL. Shipping fees vary depending on the order total.
We offer free shipping for orders above $100. For orders below $100, a flat shipping fee of $15 will be charged, regardless of the destination.
Due to hygiene and safety concerns, we do not accept returns or exchanges for pet products, especially clothing and beds. This ensures that all items you receive are brand new and free from any contamination.
Yes, orders can be modified or canceled within 24 hours of placing them. Please contact customer support as soon as possible to make changes.
Please refer to the size chart provided on each product page. Ensure you measure your pet’s neck, chest and back for the most accurate fit.
Yes, all our products are made from pet-safe materials and go through a thorough quality check to ensure they meet our high standards of safety and comfort.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and additional secure payment methods available at checkout.
No, you can checkout as a guest. However, creating an account will allow you to track your orders and access additional member benefits.
For best results, we recommend hand-washing or using a gentle cycle in cold water, and air drying to maintain the fabric’s integrity.
